Reference

Our Legal Terms, Your Account Rights

zeus 1000 operates under a clearly defined legal framework so you know exactly what governs your account, your data, and your transactions — access depends on local law…

Jurisdiction-Aware PolicyDANA & OVO CoveredData Retention DisclosedAccount Rights ExplainedGoPay & QRIS Supported
zeus 1000 Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Team online

Live Chat (Legal Queries)

Our live chat desk is staffed 24 hours a day, 7 days a week. Raise a legal query, request a copy of your data, or ask about account-closure procedures — a trained agent responds within minutes, any day of the week.

Email — [email protected]

For written correspondence about policy disputes, data-deletion requests or formal complaints, email us directly. We acknowledge receipt within 24 hours and issue a full response within 5 business days of receiving your message.

Account Dashboard — Policy Centre

Log into your zeus 1000 account, navigate to Settings → Policy Centre, and submit a structured request form. This channel creates an auditable record and is the fastest path for data-access or account-status inquiries.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Our security and data-handling practices are designed to keep your account and personal information under your control at all times.

Data Encryption at Rest

All personal data — including your name, contact details and linked payment methods such as DANA or OVO — is…

Cookie Policy Disclosure

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Transaction Record Retention

Every GoPay, QRIS, OVO and DANA transaction is logged and retained for the period required by our operating terms —…

Account Access Logs

Each login event is timestamped and tied to a device fingerprint.

Data Deletion Requests

Where local law permits, you may request full deletion of your personal data after account closure.

Third-Party Data Sharing

We share your data only with payment processors — such as those handling DANA and GoPay transfers — and identity-verification…

Legal Questions We Hear Most Often

These are the questions our support desk receives most often about legal terms, account rights and data handling. Each answer reflects how we actually operate — not a generic boilerplate response. If your question is not covered here, reach us at [email protected] or via live chat any time.

Access depends on local law. We run jurisdiction checks at registration and may apply regional restrictions where local law requires it. You can contact live chat to confirm whether your location is supported before opening an account.

We collect your name, email address, date of birth, and the payment method you link — such as DANA, OVO, GoPay or QRIS. We do not collect payment credentials directly; those are handled by the respective payment processor under their own security standards.

Transaction and identity records are retained for a minimum of five years after account closure, as required by our operating terms. After that retention period, you may request full deletion via email to [email protected] where local law permits.

Yes. Submit a data-access request through the Policy Centre in your account dashboard or email [email protected]. We acknowledge the request within 24 hours and deliver a structured export within 14 calendar days of verifying your identity.

Contact our 24/7 live chat immediately. An agent can freeze your account within minutes, review your login-event log, and initiate a formal security review. You should also change your password from the Account Security settings page right away.

Send a written complaint to [email protected] with your account username and a clear description of the issue. We acknowledge within 24 hours and provide a full written response within 5 business days, with a case reference number for follow-up.

Transaction data is shared only with the payment processor handling your specific transaction — for example, the DANA or GoPay network — and only to the extent needed to complete or verify the payment. No transaction data is sold or shared for marketing purposes.